Status Update

Asked by Yates McCurdy | 4/27/2020 6:13:23 AM

My package has been at the airport in Hunan China for over 40 days.

It was purchased back in February.

When can this package be expected?

Tracking number RV360242285CN

Changsha City, delivered to air transport
2020-03-17 15:57
Changsha City, delivered to air transport
2020-03-17 15:50
Changsha City, arriving at the Changsha International Mail Exchange Station, Hunan Branch
2020-03-17 09:44
Changsha City, Changsha International Processing Center has been exported directly sealed
2020-03-16 21:01
Changsha City, leaving the "Changsha County Star SandS Cast Center", the next stop , Changsha International
2020-03-16 09:58
Changsha City, Changsha County Star SandS Cast Center has received a copy, the pitcher: Ren Red Army
2020-03-06 14:07
Logistics order created

Track Your Package

11 Answer(s)

Daisy 4/27/2020 7:23:36 AM

Hi Yates McCurdy,

It was delivered to air transport on March 17 and takes about 7-15 days to leave China. You can not know the exact situation when it's in the middle locations. It usually takes about another 20-60 days (after it left China) to reach and there will be further update when it arrives. Please wait for more days to see.

Yates McCurdy 4/27/2020 9:23:28 AM

Daisy, I don’t view this as an acceptable answer. You say it takes 15 days to leave China but it hasn’t moved in 40 days.

At what point will you admit that em there is a problem? How many days until then?

Daisy 4/27/2020 8:16:55 PM

Hi Yates McCurdy,

Between the status that it arrives in your country and it was delivered to air transport, there is no update in tracking information. This transition takes about 30-60 days due to the affect of coronavirus. You need to wait for more days to see.

Yates McCurdy 5/14/2020 9:40:06 AM

What airline are we waiting on?

Is it China Post or the Airline that is the problem here?

Yates McCurdy 6/1/2020 7:52:38 PM

The app now shows 3 months at Changsha Airport.

Also you didn’t respond to my last message.

What is going on here!?!?

Yates McCurdy 6/2/2020 10:57:32 AM

This now says 3 months at the airport.

You never answered my previous question.

What airline is my package with?

I want to know when I am getting my package.

I don’t want to be told to keep waiting. I want you to do a better job of locating my package.

Yates McCurdy 6/2/2020 11:01:03 AM

This now says 3 months at the airport.

You never answered my previous question.

What airline is my package with?

I want to know when I am getting my package.

I don’t want to be told to keep waiting. I want you to do a better job of locating my package.

Daisy 6/4/2020 2:28:01 AM

Hi Yates McCurdy,

It usually takes about 30-60 days to have update showing it arrives in the US after it was delivered to air transport. As it has been over two months, it's not normal. You need to contact the seller as soon as possible to get refund.

Yates McCurdy 6/4/2020 6:36:36 AM

They are no longer responding to emails.

Is this a scam?

Daisy 6/6/2020 5:43:47 PM

Hi Yates McCurdy,

It should not be a scam. The seller may don't know how to give you an answer and just want you to wait.

kerry 6/24/2020 7:58:30 AM

My package has been on it's way sense march 8 and still nothing can you please tell me where my package it.

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