Hi Fiona,

The receiver in Guangzhou refused to received it on Sep. 16. So, it's on the way back to UK now. You'd better contact the seller to ask.

Number: RN201961901GB
Package status: Undelivered
Country: United Kingdom -> China
2022-09-19 18:40 Guangzhou, leave [Guangzhou International Mail Processing Center], next stop [Guangzhou International Mail Exchange Station] (via transfer)
2022-09-19 18:40 Guangzhou, Arrive at [Guangzhou International Mail Processing Center] (via transit)
2022-09-19 15:14 Shenzhen, Leave [Shenzhen International Mail Processing Center], next stop 【Guangzhou International Mail Processing Center】
2022-09-18 13:29 Shenzhen City, [Shenzhen International Mail Processing Center] has been exported to direct seal
2022-09-17 14:03 Shenzhen, Leave [Shenzhen Pinghu Post Office], next stop 【Shenzhen】
2022-09-16 17:41 Shenzhen City, 【Shenzhen Pinghu Post Office】Withdrawn from business (withdrawn)
2022-09-16 14:11 Shenzhen City, [Shenzhen Pinghu Post Branch] Delivery result feedback - not properly submitted, remarks (refusal), courier: Lu Yuanqiu, Tel: 18098956259
2022-09-16 10:31 Shenzhen City, [Shenzhen Pinghu Post Branch] arranged delivery, courier: Lu Yuanqiu, Tel: 18098956259, Tel: 0755-28454207
2022-09-16 10:31 Shenzhen City, Arrive at [Shenzhen Pinghu Post Office]
2022-09-15 15:15 Shenzhen, import customs clearance
2022-09-15 09:33 Shenzhen City, sent to the import customs
2022-09-14 03:43 Shenzhen, Arrive at Shenzhen Postal District Center Mail Processing Center
2022-09-13 04:33 Shanghai, Leave [Shanghai Aviation Center], next stop [Shenzhen Postal District Center Mail Processing Center] (via transfer)
2022-09-11 08:00 Shanghai, Arrive at Shanghai International Mail Processing Center(via Transfer)
2022-08-31 11:25 Langley, [Langley] has been delivered to the carrier
2022-08-30 17:36 Langley, leaving the Offshore Export Exchange Bureau (not yet arriving at China Post)
2022-08-25 14:54 United Kingdom, [United Kingdom] has been received