Hi!

My return Package to Winwinfulfillment (LY020583795SE) seem to be stuck in ciústoms.
It is a return order for a purchase from China. Therefore taxes and duties should not be necessary. How can we solve this?

Hi please can you help. I’m returning a parcel to China and my parcel is being held at customs because taxes and duties need to be paid. I have offered to pay the taxes and duties to get the parcel to them but don’t know how I can contact and pay online. The recipient isn’t being very helpful. The parcel number is EC111706300BE. Is there a way I can pay the fees online? Thanks

The tracking update says waiting for customer fees payment, but my receiver in China cannot pay or doesn't have a link to pay. Can I add their phone number to the order so they can pay the taxes? They do not have any information to pay the taxes. How can we get this sorted?