The logistics information of my package has not been updated for two months
Asked by bourbon |
0
The last logistics information I saw was "Your item departed a transfer airport in CAPITAL, BEIJING, CHINA on September 11, 2025 at 1:01 pm. The item is currently in transit to the destination.", and then there was no follow-up at all. No matter what happens, at least let me know please.
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1 Answer(s)
According to the logistics information you provided, the package has not been updated since it left Beijing on September 11, 2025. This situation can indeed occur in international shipping for various reasons, ranging from problems in the normal shipping process to customs clearance.
Below are some of the main reasons that may cause information stagnation. You can refer to them for reference:
📦 Possible Reasons 💡 Specific Explanation
In Normal Transit: During international flights, sea freight schedules, or while waiting for sorting at the destination airport, logistics information may not be updated temporarily. A gap of several days or even longer is normal.
Customs Clearance Issues: This is the most common reason for delays and stagnation of international parcels. The package may be held up at customs due to unclear declaration information, the need for the recipient to provide supplementary documents, or the payment of customs duties.
Delayed Synchronization of Logistics Information: There may be time differences in information synchronization between different logistics providers' systems, or due to system maintenance, technical failures, etc., the actual location of the package may have changed, but the online information has not been updated in time.
Parcel Abnormalities: In rare cases, the package may be lost due to damaged labels during transportation, sorting errors, etc.
🛠️ Next steps:
Wait patiently and check again.
Contact official customer service for assistance.
Assess and assist with customs clearance.
Confirm whether taxes are required.