Hi Sabrina,

You need to request the seller to provide you with the signature delivery. If you don't get it, you need to contact the seller to ask for the new tracking number in Italy. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AQ015436242CN
Package Status: Successfully Signed for (21 days)
Country: China -> Italy
2023-07-03 15:23 Torre a Mare, BA 70126, has been delivered, the express has been dispatched and signed for, has been delivered
2023-07-02 14:42 Torre a Mare, BA 70126, outgoing delivery, delivery has been arranged, international mail transit
2023-06-30 10:33 Torre a Mare, BA 70126, the express mail has arrived at the processing center, and it is already on the way of delivery, the international mail is in transit
2023-06-29 16:52 ARRIVE AT DISTRIBUTION CENTER, the shipment leaves the processing center, the shipment is transferred-transferred to the destination, the shipment is in transit in the country
2023-06-29 16:52 ARRIVE AT DISTRIBUTION CENTER, the express shipment leaves the processing center, the shipment is transferred-transferred to the destination, the international mail transportation is transferred
2023-06-28 12:37 ARRIVE AT DISTRIBUTION CENTER, the shipment arrives at the processing center, the shipment is transferred-to the destination, the shipment is in transit in the country
2023-06-28 12:37 ARRIVE AT DISTRIBUTION CENTER, express shipment arrives at the processing center, shipment transfer-transfer to destination, international mail transportation via transfer
2023-06-26 12:18 Customs clearance completed, picked up to overseas warehouse, cargo transfer-transfer to destination, express shipment is in transit in the country
2023-06-26 12:18 Customs clearance completed, returned to overseas warehouse, shipment transfer-transfer to destination, international mail transportation via transfer
2023-06-23 14:03 Disassembly completed, customs clearance in progress, express shipment is being cleared, and express shipment arrives at the processing center
2023-06-20 12:43 The flight has arrived and is being unpacked, the express arrives at the processing center, the cargo arrives at the port, and the express arrives at the processing center
2023-06-20 12:43 The flight has arrived, the board is being unpacked, the express has arrived at the processing center, the goods have arrived at the port, and the express is being transshipped within the country
2023-06-18 14:39 SHANGHAI, INTERNATIONAL AIRPORT, has left the port, the goods have left the port of departure, and the express is in transit in the country
2023-06-17 14:28 Shanghai, the cargo has arrived at the port and is waiting to arrange a flight, the destination is transshipped [the cargo has arrived at the port and is waiting to arrange a flight], the shipment is in transit, and the international mail is in transit
2023-06-16 14:15 Shanghai, the cargo leaves the operation center, and the destination is transshipped [the cargo leaves the operation center], the shipment is in transit, and the international mail is in transit
2023-06-14 12:36 Shanghai, the cargo arrives at the operation center, the destination is transshipped [the cargo arrives at the operation center], the shipment is in transit, and the international mail is in transit
2023-06-13 13:53 Quanzhou City, the express mail left the commercial express mail processing center [Quanzhou City], the goods have been sent to the next station, and the international mail is in transit
2023-06-12 19:00 Quanzhou, leave [Jinjiang International Business Department], next stop [Quanzhou]
2023-06-12 19:00 Quanzhou City, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent to [Quanzhou City]
2023-06-12 17:15 Quanzhou City, 【Jinjiang City International Business Department】Received and mailed