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tracking for package remains as status: A tracking number has been provided

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Seller claims to have shipped my package (tracking #LW239379810CN), but tracking status remained as "A tracking number was provided" for several days now on the selling platform. I contacted seller, and he claims that he has contacted the logistics company (China Post) and that they told him it arrived at the airport and will update soon. It's strange, since I've tried tracking this package on the actual China post website, and there's no update, yet the seller is able to find out "where" it is. I think the seller is lying. Someone help.

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1 Answer(s)

user
Hi JaZHang7878,

You'd better confirm the tracking number again with the seller. We don't get any tracking information for it. Another reason is the seller is lying and hasn't shipped it out.

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