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Tracking number and failed delivery


i'm not from Shanghai but i have an address there because i'm a member of shipping company.
my problem is i bought parcel from "Aliexpress" and i'm always tracking the shippment and suddenly see in tracking informations "Delivery faild" and contact to the seller told me contact the postal or shipping company and i also contact to the company and they told me contact postal and i don't what should i do then please if you can help me help !
Tacking number: RB612779338SG
Shipping address ~~
Contact Name :Mohsen Shata
Address: Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District,Shanghai
CAI 347144
Shanghai, Shanghai, Shanghai
Zip Code: 201105
Mobile: 4006318388
Tel: +86-

3 Answer(s)

Your package status is waiting you to pick it up. You need to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has collection deadline, I advise you to pickup your package at once, or it might be returned to the sender.

Contact China Post by calling 11183, then press 8 to get English service.
Good day! I sent a package from Kunming to Austria kn October 15th, 2019 and it has not been delivered yet. According to tracking it arrived at the delivery center but after October 27th there is no further information on the status anymore.
The tracking number is *CP355718925CN. Could you please help me? Best regards, Andrea Winsauer
Hi Andrea,

You can't get it. It didn't pass the customs check and has been returned back to the sender's address on October. 27, 2019.

Number: CP355718925CN
Package status: Delivered (12 Days)
Country: China -> Unknown
2019-10-27 19:54, Kunming City, signed, I signed, delivery man: Pan Yancang, tel: 15398517993
2019-10-27 18:36, Kunming City, "Kunming City Official Ferry District International Trade" arrangement sdelivery, delivery staff: Pan Yancang, Tel: 15398517993, The Office of the Transfer Department Tel: 15398517956
2019-10-16 11:10, Kunming City, leaving the Kunming International Mail Processing Center, the next stop , "Post Kunming City Beijing Road"
2019-10-16 11:04, Kunming, Import Customs Release
2019-10-16 09:10, Kunming, Export Customs/Security Retention Pending Inspection
2019-10-15 17:46, Kunming City, leaving the East East Road of the Post City of Kunming, the next stop ," Kunming Post District Central Bureau
2019-10-15 10:39, Kunming City, "Kunming Dongfeng East Road Post Office" has received

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