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Tracking status stuck on "Departure" for more than 4 month


Hello there,

I have going through a hard issue since the buyer I ordered from lied to me and proposed a fake Tracking number that shows I received the item so this how he win the dispute and now until I explained them that its not my tracking number and showed them that Its been almost 4 month now that I am waiting for for my parcel to arrive without a hope since its stuck on "Departure"
and AliExpress asked me to provide a missing document to support my claim otherwise my money is gone "What a shame service" They don't wanna believe that I have not received the parcel but they do believe a seller that propose someone else's tracking number, AliExpress is a stupid service making buyers go through headache.

So I am here to see if I can get any document to support my claim as there is no any ways to connect China post by air service at all...

Tracking number: LZ789943308CN

1 Answer(s)

Hi Moshe Doga,

Sorry, we could only provide tracking service for you and couldn't provide you any document. If it couldn't be delivered in three months, there is a big chance that it's lost.

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