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Update on RN014958579GB

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Re: RN014958579GB
Is it possible that I can assist with any queries that customs have? The seller just keeps repeating that they will not refund me until the package is returned to them. What additional information do you need? Could you explain the reason it is currently held by customs please. Is it possible that the seller is unaware that you are attempting to contact them to try to resolve this?

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1 Answer(s)

Hi k8munce,

Sorry, we are only a tracking platform. We could only help you check where the package is now and couldn't help you deal with the package. The seller needs to contact the customs by calling service number 12360 to ask how to get it. You could do nothing in UK.

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