[Urgent!] Haven't received the Parcel for 2 months
Asked by Li Ji An |
0
Hi,
Im writing to enquire the parcel: LA739874675NL. The parcel is shipped out from the Netherlands by Post NL, to Shanghai Pudong New area, China.
According to the China Post tracking website, the last update shows the parcel "leaving the port" on April 26, 2025 at 1:40 AM, with China Post listed as the courier. However, there has been no further update for over 1.5 months, and the overall transit time has now exceeded 2 months.
I’ve tried contacting China Post via online chat and customer service, but was told they are unable to trace the parcel as it is an INTERNATIONAL shipment. Unfortunately, I haven’t been able to get any additional tracking information through other channels either.
This parcel is extremely important for both myself and my customer, and the lack of visibility has caused significant concern. I kindly urge you to investigate this matter and provide any possible update or assistance on the current location and next steps.
Thank you very much for your support.
Regards,
Ji An
Im writing to enquire the parcel: LA739874675NL. The parcel is shipped out from the Netherlands by Post NL, to Shanghai Pudong New area, China.
According to the China Post tracking website, the last update shows the parcel "leaving the port" on April 26, 2025 at 1:40 AM, with China Post listed as the courier. However, there has been no further update for over 1.5 months, and the overall transit time has now exceeded 2 months.
I’ve tried contacting China Post via online chat and customer service, but was told they are unable to trace the parcel as it is an INTERNATIONAL shipment. Unfortunately, I haven’t been able to get any additional tracking information through other channels either.
This parcel is extremely important for both myself and my customer, and the lack of visibility has caused significant concern. I kindly urge you to investigate this matter and provide any possible update or assistance on the current location and next steps.
Thank you very much for your support.
Regards,
Ji An
You may get the answer from the following articles:
1 Answer(s)
It's back to Netherlands now. You need to contact your local courier to check it for you.
April 26, 2025 01:40:00 am
Leave the port
April 20, 2025 10:25:58 am
Send to the carrier
April 15, 2025 02:06:04 pm
Mail leaves [Shanghai International Exchange Bureau] and is being sent to the next stop
April 15, 2025 02:06:02 pm
Mail arrives [Shanghai International Exchange Bureau]
April 15, 2025 12:54:20 pm
[Shanghai International Exchange Bureau] has been exported directly sealed
April 15, 2025 12:53:50 pm
Export customs/release
April 13, 2025 06:16:04 pm
Import exchange bureau retains
April 08, 2025 02:20:00 PM
Delivered to the carrier
April 08, 2025 00:19:00 PM
Left the overseas export exchange office (has not yet arrived at China Post)
April 05, 2025 10:02:00 AM
[NL] Received