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Urgent need


2 of my boxes from one order have been in customs clearance for over a week.

FEDEX AWB: 391420714619 and 391420714961.

Please can you let me know ASAP why there is a delay because FEDEX have said they do not have a release code from customs.

1 Answer(s)

Hi Aamena,

It's sent by Fedex. You need to contact Fedex customer service to get a solution about it.

Number: 391420714961
Package status: In transit
Country: China -> United Kingdom
2020-03-31 20:55, STANSTED GB, International shipment release - Import
2020-03-30 22:53, GUANGZHOU CN, International shipment release - Import
2020-03-29 00:58, GUANGZHOU CN, Clearance in progress
2020-03-29 00:58, GUANGZHOU CN, Clearance in progress
2020-03-27 23:05, SHENZHEN CN, Picked up, Package received after FedEx cutoff
2020-03-27 05:11, Shipment information sent to FedEx

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