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What is the issue with my package?

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My package has been held by customs since the end of June. Item held by export Customs/Security
CY028478665CN

What is the issue?

You may get the answer from the following articles:

1 Answer(s)

user
Hi Dch,

It didn't pass the customs check and on the way back now. You need to track it in the following days to see. Once it's back to the seller, you need to contact the seller to get a solution in time.

Number: CY028478665CN
Package status: In transit
Country: China -> Canada
2025-07-04 08:55 Nanning City, email arrived [Nanning International Exchange Bureau]
2025-07-03 21:33 Nanning City, emails left [Guangxi District Delivery Department Nanning Mail Processing Center] and are being sent to the next station
2025-07-03 21:33 Nanning City, email arrived [Guangxi District Delivery Department Nanning Mail Processing Center]
2025-06-15 10:32 Guangzhou City, Export Customs/Retention to be Verified
2025-06-15 10:27 Guangzhou City, [Guangzhou International Exchange Bureau] Return, Note: Security Inspection Return
2025-06-14 14:08 Guangzhou City, [Guangzhou International Exchange Station] Return
2025-06-02 18:57 Guangzhou City, emails left [Guangzhou International Exchange Bureau] and are being sent to the next station
2025-06-02 14:03 Guangzhou City, [Guangzhou International Exchange Bureau] Exported directly closed
2025-06-02 14:02 Guangzhou City, Export Customs/Released
2025-06-02 09:41 Guangzhou City, sent to export customs
2025-06-01 16:28 Guangzhou City, email arrived [Guangzhou International Exchange Bureau]
2025-06-01 14:57 Guangzhou City, emails left [Guangzhou Aviation Center] and are being sent to the next stop
2025-06-01 14:57 Guangzhou City, email arrived at [Guangzhou Aviation Center]
2025-06-01 07:55 In order to deliver the email safely as soon as possible, the email will be temporarily adjusted to [Guangzhou Jibei] for transit.
2025-05-31 15:32 Nanning City, the email left [Nanning International Exchange Bureau] and is being sent to the next station
2025-05-31 15:16 Nanning City, Export Customs/Released
2025-05-31 09:15 Nanning City, Export Customs/Retention to be Verified
2025-05-31 08:55 Nanning City, handed over to export customs
2025-05-31 08:54 Nanning City, email arrived [Nanning International Exchange Bureau]
2025-05-31 07:11 Nanning City, emails left [Guangxi District Delivery Department Nanning Mail Processing Center] and are being sent to the next station
2025-05-30 22:10 Nanning City, email arrived [Guangxi District Delivery Department Nanning Mail Processing Center]
2025-05-30 19:54 Nanning City, the email left [Nanning Jiangbei Investment Department] and is being sent to [Guangxi District Delivery Department Nanning Mail Processing Center]
2025-05-30 18:26 Nanning City, the email has been sorted at [Nanning Jiangbei Investment Department] and is ready to be sent
2025-05-30 17:50 Nanning City, the email left [Nanning Jiangbei Avenue Post Office] and was sent to [Nanning Jiangbei Investment Department]
2025-05-30 13:12 Nanning City, China Post has collected mail

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