When I track my package, system says securit check, return.

Asked by ugurgozutok | 8/31/2020 1:10:50 PM

My tracking number is LZ230986579CN. When I check my tracking history, I saw a loop as following:
Arrival at shenzen, going to guangzhou then return from security check, again guangzhou, again shenzen, again guangzhou and return from security check...
What is the problem with this package? Also, the same seller sent me another package but I received it quickly. Although the package LZ230986579CN was sent erlier, it never arrived at my country. Help me please.

Track Your Package

3 Answer(s)

Daisy 8/31/2020 9:55:10 PM

Hi ugurgozutok,

It didn't pass the check and will be checked again. You need to track it in the following days to see if it will be returned to the seller or sent again. If it's back to the seller, contact the seller to give you a solution as soon as possible.

ugurgozutok 9/2/2020 1:08:01 AM

Its updated again, now it says "Shenzhen, import customs release". What does it mean? Thank you.

Daisy 9/3/2020 10:29:54 PM

Hi ugurgozutok,

It means it's on the way back to the seller now.

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