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When will my registered letter to Chengdu (RN 019 531 306 CA) be delivered?

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I sent a registered letter (track # RN 019 531 306 CA) to Chengdu from Canada on March 22. It still has not reached to the receiver as of June 24. The tracking information indicated it arrived in Chengdu on June 16 but gets stuck with the Customs. It is a letter of condolence and should not get stuck with the Customs. Please get it delivered as soon as possible and send me an email update. Thanks.

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1 Answer(s)

Hi Mr. Chen,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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