Hi Nina patton,

According to the tracking information, ZC53398011499 was delivered on October 27. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC53398011499
Package Status: Successfully Received (11 days)
Country: China -> United States
China Post:
2025-10-27 09:27 SOMERS, NY 10589, delivered【US New York SOMERS，NY 10589】
2025-10-24 22:14 SOMERS, NY 10589, outbound delivery【US New York SOMERS, NY 10589】
2025-10-20 06:20 US, the shipment leaves the processing center [US New York New York NY USA]
2025-10-20 05:00 New York NY USA, the shipment arrives at the processing center [US New York New York NY USA]
2025-10-20 00:56 New York NY USA, customs clearance in destination country completed [New York NY USA]
2025-10-19 21:12 New York NY USA, arrived at【'US'】
2025-10-17 12:39 CN, departure
2025-10-16 19:57 Shenzhen City, the shipment leaves the processing center [Shenzhen City]
2025-10-16 16:50 HK international airport, export customs clearance completed【HK international airport】
2025-10-16 15:48 Shenzhen 51800015, the email left [Shenzhen International Hong Kong Zhongkuai Sales Department] and is being sent to [Guangzhou Business Center]
2025-10-16 15:40 Shenzhen City, Express Shipment Arrival Processing Center [Shenzhen City]
2025-10-16 15:40 Shenzhen 51800015, the mail has been sorted at [Shenzhen International Hong Kong Zhongkuai Sales Department] and is ready to be sent out
2025-10-16 12:21 Shenzhen 51800015, China Post has received the mail