Hi JACOBLITTLE,

Seeing the tracking information stuck at "Arrived at destination" for several days without updates must be very worrying. However, please rest assured that based on the tracking records you provided, your package is currently safe and has successfully arrived in Canada, undergoing normal customs clearance.

Package Arrived in Canada Successfully (February 7th): Your tracking information shows that the package had a "Flight Arrived (To Destination)" record on February 7th. This means the trans-Pacific flight went smoothly, and the package arrived safely in Canada without being lost.

Awaiting Canadian Customs Inspection (February 10th to Present): Then, on February 10th, it updated to "Arrived at destination." This status usually indicates that the package has been handed over to the Canada Border Services Agency (CBSA) and officially entered the customs clearance process.

This is a crucial step for international mail. Customs needs to verify the declared information, check the compliance of the items, and assess whether customs duties are payable.

This step often takes several days or even longer. This is because the speed of customs inspection depends on various factors, such as the clarity of the declared information, whether an open inspection is required, and the number of mail items awaiting inspection.

Several factors may cause customs clearance delays:

The lingering effects of a historical strike: Although the Canada Post strike ended in October 2025, the backlog of mail may take a long time to clear completely.

Strict declaration requirements: Insufficiently filled-out customs declarations (e.g., only stating "gift" or "clothing") or discrepancies between the declared value and the contents may trigger more detailed customs inspections, extending clearance time.

Normal inspection procedures: Customs sometimes conducts random checks to ensure no prohibited items are brought in, which also takes time.

In short, your package is currently cleared; it's simply going through customs. This process is similar to going through immigration after disembarking from an airport, except now your package is being inspected. We suggest you wait a few more days. Once customs clearance is complete, the package status will be updated and handed over to Canada Post for final delivery. If the status remains unchanged after more than a week, you can try checking for more detailed information through official China Post EMS channels or by calling customer service at 11183 and providing your tracking number.