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Where is my package

Asked by Lee | 12/19/2018 4:42:37 AM

It has not moved in 6 weeks and says to contact support team. Where is it please

8 Answer(s)

Daisy 12/19/2018 5:25:35 AM

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some days. So, you can't get more update.

If you couldn't get it before Dec. 26, better open a dispute on AliExpress to ask for refund or ask for the seller to send one again to you.

Lee 12/19/2018 6:44:03 AM

But it says on AliExpress to contact support team. For what reason would it say that?

Lee 12/19/2018 6:47:19 AM

And it was ordered and sent 8 weeks ago now! Over 50 days ago! What’s happened to it

Daisy 12/19/2018 7:00:46 AM

Could you open a dispute on AliExpress now?

Lee 12/19/2018 3:55:00 PM

Probably but I want to know where the products gone to tell my customer so where is it? There’s no way it would take 6 weeks to get there and nobody knows what’s happened to it that’s ridiculous so can you give me any details

Daisy 12/20/2018 6:01:14 AM

Hi Lee,

China Post doesn't povide tracking service for it. So, no one could know where it is now.

Chez 11/18/2019 3:39:35 PM

UT392446090CN has been sitting in two processing since 27/11/19 in san Francisco any help on my package

Daisy 11/18/2019 8:10:47 PM

Hi Chez,

You'd better contact the seller to give you a solution about it.

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