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Where is my package?


I ordered UrbanPods headphones a month ago and they are still missing in some strange place in China.
too much time to wait and extra charge for a faster delivery paid unnecessarily
if my order does not arrive in a short time I will present a complaint to the authorities to proceed with the complaint and to obtain a refund

2 Answer(s)

Hi Giacomo,

You need to contact the seller to reflect the problem and give you a solution if you couldn't receive it within the promised time.
I write in complain for my orders :

My above parcels are despatched from China on August 6, 2020 (chinapost info), supposed to my destination: UK (United Kingdom).
However, I discovered that they were delivered to Vilnius/Lithuania, on August 28, 2020, instead of UK. And 2 months now, there is no any update whatsoever.
I consider them being wrongly delivered to another country!! This is totallly not acceptable. They should be re-direct at the earliest possible moment, back to the UK, which is the written destination for all these 10 parcels.
Could anyone of you who get hold of this message to forward to the appropriate department for IMMEDIATE re-forwarding to the UK and to keep me informed within shortest possible time what will be your action on them to ensure they will arrive UK the fastest way you can?

My email for reply:
Prompt action is highly appreciated.

LAI, Jason

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