Hi Alfredo,

You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM093014296CN
Package status: successfully received (41 days)
Country: China -> Mexico
2023-10-21 13:48 Delivered【MX】, has been delivered
2023-10-19 10:53 Dispatching【MX】, outbound delivery
2023-10-19 10:53 Arrived to take【Dispatching【MX】】, the shipment has arrived and is waiting for the customer to pick it up
2023-10-17 08:49 Departure from Processing Center【MX】, the shipment leaves the processing center
2023-10-12 15:34 In Transit【MX】, the shipment is in transit within the country
2023-10-12 15:34 In Transit [In Transit [MX]], the shipment is in transit within the country
2023-10-08 22:51 In Transit【MX】, the shipment is in transit within the country
2023-10-04 14:17 In Transit【MX】, the shipment is in transit within the country
2023-09-30 22:06 In Transit【MX】, the shipment is in transit within the country
2023-09-26 01:23 Arrival at【MX】, arrive
2023-09-22 05:19 Departure from【Shenzhen】, Departure
2023-09-17 20:01 Departure from Processing Center [Shenzhen], the shipment leaves the processing center [Departure from Processing Center [Shenzhen]]
2023-09-15 21:58 Arrival at Processing Center【Shenzhen】, Express shipment arrives at the processing center【Arrival at Processing Center【Shenzhen】】
2023-09-12 18:51 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2023-09-11 10:27 In Transit【Changsha City】, the express is in transit within the country
2023-09-11 10:27 Changsha City, China Post has received the mail
2023-09-11 10:27 Changsha City, customer handover