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Why does my package keep saying Returned??

Asked by Jason | 12/3/2020 6:28:41 PM

I made an order on Amazon Canada from a china seller on October 16th and it said it left originating country on November 1st..but the status says it was returned several times between October 31-November 26 and forwarded to an agent and said it has left the originating country again on December 3rd.

I have messaged the seller and they said that because of covid-19 it is slow to send and that is why it keeps returning but assures me that it will send to me..

But why is this happening? is this package being sent to Canada and sent back to China? i don't understand the status updates..

The tracking is LZ397238160CN

1 Answer(s)

Daisy 12/3/2020 8:35:39 PM

Hi Jason,

It's normal now. It was delivered by airline on Dec.4 and usually takes about 30-60 days to have update showing it arrives in Canada after it was delivered by airline. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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