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Why has my parcel not been delivered



I paid to have my parcel delivered to the address provided. I have been in touch with them and it is still not delivered. When will it be delivered.

2 Answer(s)

Hi Linda,

It has been retained at the customs in Guangzhou since Feb. 25.

Number: RN014859562GB
Package status: In transit
Country: United Kingdom -> China
2020-02-25 15:14, Guangzhou, import customs retained pending inspection
2020-02-08 13:46, Guangzhou, import customs retained pending inspection
2020-02-07 12:59, Guangzhou, sent to import customs
2020-02-06 20:16, Guangzhou, arriving at the Guangzhou Jianggao Processing Center (via transfer)
2020-02-05 03:01, Beijing, leaving the Beijing Post Huangcun Station, the next stop , Guangzhou Jianggao Processing Center (via transfer)
2020-02-03 18:52, Beijing, arriving at Beijing International Mail Transfer Department (via transfer)
2020-02-03 10:53, Beijing, Import Customs Release
2020-02-02 22:55, Beijing, sent to import customs
2020-02-02 19:14, Beijing, delivered to air transport
2020-01-30 10:45, Langley, Langley has been exported directly
2020-01-30 08:10, Langley, leaving the Overseas Export Swap Office (not yet arriving at China Post)
2020-01-30 08:10, Langley, leave Langley
2020-01-28 16:41, UK, UK Received
Says it’s been delivered but it hasn’t
Please help

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