Why my shipment is not release?

Asked by elysamarie | 10/18/2021 12:13:35 AM

I send shipment from UAE.
since September 14 2021 the items have already been in china but until now still not release to the receiver.
The items are returns because it was all damage.
it is items that I bought with one company in china.

1 Answer(s)

Daisy | 10/18/2021 1:36:42 AM Reply

Hi elysamarie,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Related Questions

Realise from “on hold” (0 reply)

My shipment was cleared with Australian customs on the 19/12/25 but is being held and has had no update for weeks. I am trying to get the seller to contact the freight forwarder to release the shipment to courier but she is saying she keeps checking each day but isn’t actually doing anything to release my package which is Dow over a month past expected delivery. It is my kids Christmas present and now his birthday party will be ruined as it’s a basketball court and that is the theme of his party!
Please help me find a way to release my package to the courier which has been waiting to deliver it to me.
I have an international tracking code.

Why my shipment is not release? (1 reply)

clarification on shipping (1 reply)

my shipment is stopped in “International shipment release - Import” for 6 days, is it possible to know if it is normal or there was some problem? Tracking number:UG299533706YP

problems with a shipment LZ953950934CN (1 reply)

Package stuck in customs... (1 reply)

Qvestion (1 reply)

Shipment been held. (1 reply)

About my shipment (1 reply)