Is the package being held by China Customs?

Asked by John M Lee | 12/1/2018 2:29:44 PM

Hi Daisy,
Last week I wrote to China Post to ask about a small package I sent to Chengdu, Sichuan China from New York, USA. I sent the package using International First Class Mail. Since your reply last week, I have contacted US Post Office and also U.S. Customs. U.S. Customs is not holding the package and U.S. Post Office informed me that the package is likely to be in China Customs. Would China Post be able to get the package released? The package left New York, USA on November 8, 2018 with this custom dispatch # UH014194156US.
The package is to be delivered to my wife at this address:
Zhang, Zangchuan
1816, C ZUO, RENHE SPRING APARTMENT
WANXIANG SOUTH ROAD, GAOXIN QU,
CHENGDU, SICHUAN 610041
TELEPHONE #18408266327

If the package is being held by China Customs, could China Post or my wife ask for its release? My wife is very anxious to receive the package. You may contact Zhang Zangchuan at phone #18408266327 and let her know if she can contact China Customs to get the package released to her. I really appreciate your help. I have called the authorities on the US side numerous times and frustrated that all they can tell me is that the package for my wife Zhang Zangchuan, is likely being held by China Customs. Please help my wife get her package from China Customs. Thank you very much. I truly appreciate your help.

Sincerely,

John M Lee

3 Answer(s)

Daisy 12/1/2018 8:02:39 PM

USPS 1st class mail is a cheap service which does not pay scanning service cost to China post. So China Post simply deliver it as a letter, but does not scan and update the delivery status in tracking database. Therefore, none can know the actual arrival and delivery information. It may still not arrive in China now.

J Mulholland 8/6/2019 11:05:07 AM

USPS International Priority Express package addressed to Pan Huiling in Guangzhou, China - Tracking No. EW005097156US - Is being held in Chinese customs. Package arrived in China on 24 July 2019. Item is returned merchandise of US$92 value. Please assist in release of this package so that the refund can be made to purchaser. Thank you.

Daisy 8/6/2019 5:55:33 PM

Hi J Mulholland,

The seller in China should got a notice about how to get it. You'd better contact the seller to ask.

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