ZC00203881701 not received from DAFENGRUI TRADING CO., LIMITED
Asked by dpbraswell |
0
Tracking Number: ZC00203881701
Dear Customer Support,
I’m contacting you regarding the above tracking number. It shows the package was delivered on May 22, 2025, at 8:32 PM to 945 Forest Overlook Drive SW, Atlanta, GA 30331. However, the package was never received.
I have several security cameras covering my driveway, front yard, front door, and doorbell. I’ve reviewed the footage and can confirm that no delivery vehicle arrived and no one approached the house or walked up the stairs during the time indicated—or at any other time that evening.
Because the tracking shows it as delivered, I understand DAFENGRUI TRADING CO., LIMITED is currently not offering a refund or replacement. Given the circumstances and the video evidence I can provide, I’d like to understand how this can be resolved.
I’m disappointed with how this has been handled so far and would appreciate clarification on what steps your team can take to make this right.
Thank you for your attention. I look forward to your response.
Best regards,
Darrell Braswell
Dear Customer Support,
I’m contacting you regarding the above tracking number. It shows the package was delivered on May 22, 2025, at 8:32 PM to 945 Forest Overlook Drive SW, Atlanta, GA 30331. However, the package was never received.
I have several security cameras covering my driveway, front yard, front door, and doorbell. I’ve reviewed the footage and can confirm that no delivery vehicle arrived and no one approached the house or walked up the stairs during the time indicated—or at any other time that evening.
Because the tracking shows it as delivered, I understand DAFENGRUI TRADING CO., LIMITED is currently not offering a refund or replacement. Given the circumstances and the video evidence I can provide, I’d like to understand how this can be resolved.
I’m disappointed with how this has been handled so far and would appreciate clarification on what steps your team can take to make this right.
Thank you for your attention. I look forward to your response.
Best regards,
Darrell Braswell
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1 Answer(s)
If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Order number: ZC00203881701
Package status: Successfully received (24 days)
2025-05-22 20:32 Delivered【Atlanta, 30331/8328】, has been delivered
2025-05-20 00:03 Dispatching【Atlanta, 30331/8328】, Delivery
2025-05-18 10:40 Departure from Processing Center【Atlanta,30331/83, Express delivery departure processing center
2025-05-14 15:12 Arriyal at Processing Center【Atlanta,30331/8328】, Express delivery arrives at the processing center
2025-05-12 07:37 In Transit【Georgia】, express delivery is being shipped in China
2025-05-09 17:12 Arrival at 【US】, Arrival
2025-05-07 11:14 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-05-05 09:14 Departure from [Shenzhen], departure
2025-05-04 21:59 Received by Carrier 【Shenzhen】, carrier receiving
2025-05-01 10:54 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-04-30 15:48 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-04-29 11:28 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-04-28 23:57 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-04-28 21:39 Changsha City, China Post has collected mail