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Aliexpress package "delivered" but I don't have it - how to get money back

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Hi everybody, I am desperate.

I ordered from aliexpress 19th August 2020, purchase protection period was until 23rd November 2020 (90 days since shipment because of covid I guess).

Tracking number has been RV488491740CN

Package never arrived (provided tracking ID shows different destination country and is marked as "delivered")

I opened dispute on 14th November, seller made up different tracking id - UF380693006YP, which is also marked as "delivered"

My dispute has been dismissed without refund, because of tracking system information

I have never seen my package, but aliexpress refuses to pay back, I even appealed without any luck.

Any suggestions how to get money back?

2 Answer(s)

user
Hi tomas,

It's hard for you to get refund from AliExpress. If you pay through Paypal, you can open a case through Paypal and get your money back.
user
Daisy,
I tracked again on my package LY918880049CN, it shows china post, received by carrier, then Aliexpress received by carrier, I only order on Amazon, why would it show both china post and aliexpress for received by carrier, since 11/08/2021
Is it on its way to USA or is it been scanned wrong or transit wrong? I need to know what is normal or not for this, thank you!!

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Hi everybody, I am desperate.

I ordered from aliexpress 19th August 2020, purchase protection period was until 23rd November 2020 (90 days since shipment because of covid I guess).

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Package never arrived (provided tracking ID shows different destination country and is marked as "delivered")

I opened dispute on 14th November, seller made up different tracking id - UF380693006YP, which is also marked as "delivered"

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