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Aliexpress package "delivered" but I don't have it - how to get money back

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Hi everybody, I am desperate.

I ordered from aliexpress 19th August 2020, purchase protection period was until 23rd November 2020 (90 days since shipment because of covid I guess).

Tracking number has been RV488491740CN

Package never arrived (provided tracking ID shows different destination country and is marked as "delivered")

I opened dispute on 14th November, seller made up different tracking id - UF380693006YP, which is also marked as "delivered"

My dispute has been dismissed without refund, because of tracking system information

I have never seen my package, but aliexpress refuses to pay back, I even appealed without any luck.

Any suggestions how to get money back?

1 Answer(s)

Hi tomas,

It's hard for you to get refund from AliExpress. If you pay through Paypal, you can open a case through Paypal and get your money back.

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