Hello. My question is if you can provide me with another type of contact, some time ago my package had a problem, they left me a contact number but when you dialed it tells me that it does not exist, I wanted to know if you can provide me with another type of contact, and I also wanted to know if they speak Spanish, I am from Mexico and it is a little difficult for me to English,My package is RV584115511CN

So when I type in my tracking code, I which I have confirmed that it’s the correct tracking number with the seller of the product, and insured that China postal is the Courier of the package, however when I type in the tracking code it says the tracking code isn’t in your system could someone explain that, or even better yet give me details on where my package is, and approximately how much longer I will have to wait.

Tracking number: UH974194467TR
I am sad because when I contact the seller, they tell me that the item has already arrived in my country. But when I contact my post office, they tell me that it has not reached the country yet. Dear Daisy, can you please let me know how long this type of package takes to get delivered within Asia at least? I will be grateful to you.
Thank you!