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Could you provide me with another type of contact?

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Hello. My question is if you can provide me with another type of contact, some time ago my package had a problem, they left me a contact number but when you dialed it tells me that it does not exist, I wanted to know if you can provide me with another type of contact, and I also wanted to know if they speak Spanish, I am from Mexico and it is a little difficult for me to English,My package is RV584115511CN

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