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Can we call China Customs directly to ask about the package?

Asked by John M Lee | 12/3/2018 3:04:15 PM

Hi Daisy,
I'm very sorry to bother you once again. Can my wife call China Customs directly to ask if the package I sent from New York has arrived? USPS has told me that the package left New York, November 8 2018. It is already one month since I gave the package to USPS. Can you provide the phone number of Chinese Customs so that my wife can call them to ask about the package? I really appreciate it. Once again, the package has the Customs Dispatch # UH014194156US and was to be delivered to my wife who is now in Chengdu, Sichuan at this address:
Zhang, Zangchuan
Telephone #18408266327
If you can provide the phone number of Chinese Customs to me, I will contact my wife and ask her to call Chinese Customs to ask about the package.

Thank you,
John M Lee
71 Elwood Avenue
Staten Island, NY 10314, USA

22 Answer(s)

Daisy 12/4/2018 8:05:12 PM

Hi John M Lee,

China Customs don't reply questions about packages to individuals. As the carrier who is in charge of delivering the package in China is China Post, you can only contact China Post to check.

Mike Temple 7/9/2020 7:49:24 AM

My parcel ..... tracking no LA988294765CN ..... was sent by China Post to the UK. The parcel was tracked to the UK on 16th May then completely disappeared. It has therefore not been delivered to me. Please help/

Daisy 7/10/2020 9:13:46 PM

Hi Mike Temple,

It was delivered on June 16. If you don't receive it, contact Royal Mail to check it for you ASAP.

Number: LA988294765CN
Package status: Delivered (26 Days)
Country: China -> United Kingdom
2020-06-16 11:55, Lincoln DO, Delivered by
2020-06-16 09:21, Lincoln DO, Due to be delivered today
2020-06-16 07:33, Lincoln DO, Arrived at
2020-06-16 03:30, Sheffield MC, Item Despatched to Bardney SPDO Base
2020-06-15 20:30, Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre
2020-06-15 09:01, LANGLEY HWDC, United Kingdom, Item Received
2020-06-02 05:26, Sender preparing item
2020-05-26 10:05, China, Item Leaving overseas
2020-05-26 05:46, China, Item received at

Mousey 7/13/2020 8:42:49 AM

Hi there,
I have yet to receive more updates on my package that has been stuck here: LZ105918526CN

Please assist

Daisy 7/14/2020 7:01:26 AM

Hi Mousey,

It was delivered by airline on May 27 and takes about 30-60 days to have update showing it arrives in Canada after it was delivered by airline. You'd better wait for more days to get update.

Rachel 10/13/2020 12:15:49 AM

I sent a package on SingPost with tracking number RC732203406SG and it has seemed to be stuck at China Customs for two months. Do you know how we can contact them to understand why its stuck and how to release it?

Michi 10/15/2020 4:38:15 PM

I sent a package on Japan Post with tracking number CD392197260JP and it has seemed to be stuck at China Customs for two months. Do you know how we can contact them? How to pay for custom taxes? Please help. Looking forward to your reply.

Deshann 11/23/2020 12:35:26 PM

Good day I would like to send a contact name to China custom, I sent a package with a contact name how do I contact customs in China

Alan Carter 12/11/2020 11:30:47 AM

Tracking number RN560359338GB
Hi can you please tell me why my parcel is being held by customs for the last few months.

Daisy 12/13/2020 4:47:48 AM

Hi Alan Carter,

The item couldn't be passed the customs. You need to let the receiver call China customs (12360) to check it.

gabs 12/23/2020 9:36:02 AM

I had an order that was ordered and never reached my, can you please see where it is?

sharonoc 3/11/2021 3:40:26 PM

hi I sent a parcel to china (tracking no:RY273688793GB) and it think it is stuck in customs. how can it be released?

Daisy 3/12/2021 3:22:39 AM

Hi sharonoc,

It's not stuck in customs. It's still in transit and hasn't arrives in China. Once it arrives, there will be update. You'd better wait for more days to get update.

Am 3/17/2021 9:13:55 AM

Hi sent my package back to China it has been stuck on customs for almost 4 months the tracking number is RN692410195GB and it has been in zhengzhou city and hasn’t moved from that location

Daisy 3/18/2021 10:44:25 PM

Hi Am,

It's retained by the customs now. To my experience, it should be waiting for the seller to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

Number: RN692410195GB
Package status: Expired
Country: United Kingdom -> China
2020-12-09 16:33 Zhengzhou City, import customs retained for inspection
2020-12-09 13:51 Zhengzhou City, taxable mail, to be paid by the recipient
2020-12-07 16:12 Zhengzhou City, sent to the import customs
2020-12-06 22:29 Zhengzhou City, leave Zhengzhou Bus Transfer Station, the next stop Zhengzhou International Processing Center (transit)
2020-12-06 20:58 Zhengzhou City, arrived at Zhengzhou Bus Transfer Station (transit)
2020-12-06 12:24 Beijing, leave Beijing West Station, next stop Zhengzhou Bus Transfer Station (transit)
2020-12-05 18:15 Beijing, arrive at Beijing International Mail Transfer Department (transit)
2020-11-29 08:20 Langley, Langley has been exported straight
2020-11-28 16:18 Langley, leave the Overseas Export Swap Bureau (not yet arriving at China Post)
2020-11-28 16:18 Langley, leave the Langley Processing Center
2020-11-26 16:57 United Kingdom, United Kingdom has been received

Nur 4/1/2021 6:24:33 AM

Hi Daisy,
Apologies for the inconvenience, but my parcel to my father in China is also stuck in customs at Tianjin City. The tracking number is RY273993890GB

I tried calling but couldn't get anywhere and my father speaks little to no Mandarin. Could you please advise as to how we can proceed.

Thank you for your kind assistance!

Nur 4/1/2021 6:28:27 AM

Hi Daisy!
My parcel RY273993890GB is currently being held by customs at Tianjin City for the recipient to declare. However there hasnt been any contact made to the recipient. Can you please advise as to how I can solve this issue?

Thank you for your kind assistance

Vartan 4/8/2021 7:02:46 AM

Hi Daisy!
The parcel i've sent CB026257114RU is stuck at China customs. It shows that it is a dutiable item. How can I or the recipient pay it? He hasn't been contacted by China's post. Or could you advice on how we can solve this issue? Thank you.

Daisy 4/8/2021 11:09:18 PM

Hi Vartan,

You'd better let the receiver in China check his phone message to see if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

donishanp 4/14/2021 7:22:16 PM

My package has been stuck in customs since 4/5 it is a return for a purchase I made on AliExpress. I am simply returning the item to be refunded. Why is it still in customs?
Tracking: USPS tracking: CH128822962US

Maja 6/15/2021 12:19:34 AM

How do I declare goods held at China customs? Package arrived today and it appeared on App, but when I call customs in Shenzhen there's no English customer support. No one can answer in English and I can't understand them at all.

Shae 6/23/2021 9:46:06 AM

Hello, I sent a parcel to China over a month ago and it’s still being held in customs. Tracking number LH141275149US.. can you please tell me what needs to be done to have this released

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