Can we call China Customs directly to ask about the package?

Asked by John M Lee | 12/3/2018 3:04:15 PM

Hi Daisy,
I'm very sorry to bother you once again. Can my wife call China Customs directly to ask if the package I sent from New York has arrived? USPS has told me that the package left New York, November 8 2018. It is already one month since I gave the package to USPS. Can you provide the phone number of Chinese Customs so that my wife can call them to ask about the package? I really appreciate it. Once again, the package has the Customs Dispatch # UH014194156US and was to be delivered to my wife who is now in Chengdu, Sichuan at this address:
Zhang, Zangchuan
1816, C ZUO, RENHE SPRING APARTMENT
WANXIANG SOUTH ROAD, GAOXIN QU,
CHENGDU, SICHUAN 610041
Telephone #18408266327
If you can provide the phone number of Chinese Customs to me, I will contact my wife and ask her to call Chinese Customs to ask about the package.

Thank you,
John M Lee
71 Elwood Avenue
Staten Island, NY 10314, USA

1 Answer(s)

Daisy 12/4/2018 8:05:12 PM

Hi John M Lee,

China Customs don't reply questions about packages to individuals. As the carrier who is in charge of delivering the package in China is China Post, you can only contact China Post to check.

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