Can we call China Customs directly to ask about the package?

Asked by John M Lee | 12/3/2018 3:04:15 PM

Hi Daisy,
I'm very sorry to bother you once again. Can my wife call China Customs directly to ask if the package I sent from New York has arrived? USPS has told me that the package left New York, November 8 2018. It is already one month since I gave the package to USPS. Can you provide the phone number of Chinese Customs so that my wife can call them to ask about the package? I really appreciate it. Once again, the package has the Customs Dispatch # UH014194156US and was to be delivered to my wife who is now in Chengdu, Sichuan at this address:
Zhang, Zangchuan
Telephone #18408266327
If you can provide the phone number of Chinese Customs to me, I will contact my wife and ask her to call Chinese Customs to ask about the package.

Thank you,
John M Lee
71 Elwood Avenue
Staten Island, NY 10314, USA

Track Your Package

11 Answer(s)

Daisy 12/4/2018 8:05:12 PM

Hi John M Lee,

China Customs don't reply questions about packages to individuals. As the carrier who is in charge of delivering the package in China is China Post, you can only contact China Post to check.

Mike Temple 7/9/2020 7:49:24 AM

My parcel ..... tracking no LA988294765CN ..... was sent by China Post to the UK. The parcel was tracked to the UK on 16th May then completely disappeared. It has therefore not been delivered to me. Please help/

Daisy 7/10/2020 9:13:46 PM

Hi Mike Temple,

It was delivered on June 16. If you don't receive it, contact Royal Mail to check it for you ASAP.

Number: LA988294765CN
Package status: Delivered (26 Days)
Country: China -> United Kingdom
2020-06-16 11:55, Lincoln DO, Delivered by
2020-06-16 09:21, Lincoln DO, Due to be delivered today
2020-06-16 07:33, Lincoln DO, Arrived at
2020-06-16 03:30, Sheffield MC, Item Despatched to Bardney SPDO Base
2020-06-15 20:30, Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre
2020-06-15 09:01, LANGLEY HWDC, United Kingdom, Item Received
2020-06-02 05:26, Sender preparing item
2020-05-26 10:05, China, Item Leaving overseas
2020-05-26 05:46, China, Item received at

Mousey 7/13/2020 8:42:49 AM

Hi there,
I have yet to receive more updates on my package that has been stuck here: LZ105918526CN

Please assist

Daisy 7/14/2020 7:01:26 AM

Hi Mousey,

It was delivered by airline on May 27 and takes about 30-60 days to have update showing it arrives in Canada after it was delivered by airline. You'd better wait for more days to get update.

Rachel 10/13/2020 12:15:49 AM

I sent a package on SingPost with tracking number RC732203406SG and it has seemed to be stuck at China Customs for two months. Do you know how we can contact them to understand why its stuck and how to release it?

Michi 10/15/2020 4:38:15 PM

I sent a package on Japan Post with tracking number CD392197260JP and it has seemed to be stuck at China Customs for two months. Do you know how we can contact them? How to pay for custom taxes? Please help. Looking forward to your reply.

Deshann 11/23/2020 12:35:26 PM

Good day I would like to send a contact name to China custom, I sent a package with a contact name how do I contact customs in China

Alan Carter 12/11/2020 11:30:47 AM

Tracking number RN560359338GB
Hi can you please tell me why my parcel is being held by customs for the last few months.

Daisy 12/13/2020 4:47:48 AM

Hi Alan Carter,

The item couldn't be passed the customs. You need to let the receiver call China customs (12360) to check it.

gabs 12/23/2020 9:36:02 AM

I had an order that was ordered and never reached my, can you please see where it is?

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