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Is being held in customs

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Hello Daisy,
“USPS CH138428777US, Held in Customs 07/17/2021 10:11am SUZHOU CHINA”. How to get this released ASAP? Should the recipient call Suzhou Customs directly? What’s their contact number? Many thanks!

2 Answer(s)

Hi Ellen,

It's waiting for the receiver in China to pay the tax to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.
Hello, could you help me know where exactly my package is? I know they are in customs, but I have not received any information updates and the receiver in China said that they cannot help me with anything. These are the tracking codes, RX110103118JP and RX110610914JP. Thank you in advance.

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