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Is being held in customs

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Hello Daisy,
“USPS CH138428777US, Held in Customs 07/17/2021 10:11am SUZHOU CHINA”. How to get this released ASAP? Should the recipient call Suzhou Customs directly? What’s their contact number? Many thanks!

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3 Answer(s)

user
Hi Ellen,

It's waiting for the receiver in China to pay the tax to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.
user
Hello, could you help me know where exactly my package is? I know they are in customs, but I have not received any information updates and the receiver in China said that they cannot help me with anything. These are the tracking codes, RX110103118JP and RX110610914JP. Thank you in advance.
user
Hello Daisy,
I have a $300 dress return that is being held in customs and it's been well over a month and the package hasn't moved in weeks. I tried to call cusoms in Bejing, but nothing in English and I can't find a way to resolve. Can you please help me on what I should do? I don't think the receive will help me out with any favors.
Return tracking info: LH167553785US

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04 Feb 2021
10:54
Held in Customs. Your item is being held in Customs at 10:54 am on February 4, 2021 in WUHAN, CHINA.
WUHAN, CHINA
USPS
04 Feb 2021
10:54
进口海关留存待验
Wuhan, Hubei
CHINA POST
03 Feb 2021
10:19
应纳税邮件,待收件人支付

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