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Parcel stuck in suzhou customs

Asked by Jack | 12/21/2020 10:24:01 PM

I sent parcel to receiver and the parcel is still being held by suzhou customs since 3th Dec . It has been 19 days.
Parcel number is ET148907525AU
Also i called suzhou customs many times and they never receive my call.
Also i asked receiver to call suzhou customs and also they did not receive a call.
Please let me know what is going on
Please answer me via email too cannot check my post here

12 Answer(s)

Daisy 12/22/2020 11:44:43 PM

Hi Jack,

The package is waiting the receiver to declare to the customs now. You need to let the receiver to declare.

Jack 12/23/2020 6:33:11 AM

but how to declare it? Because suzhou customs never get a phone call from reveiver..

Daisy 12/24/2020 6:57:37 PM

Hi Jack,

The receiver should have got a notice from his phone message. He can declare as requested.If no, call the customs number 12360 to check. 

Jack 12/30/2020 1:26:59 AM

Called 12360 but this is wrong number.
Also receiver did not receive any message from suzhou customs.
I tried everything you said but all number is wrong number and receiver could not receive my parcel...:(

Jack 12/30/2020 1:27:16 AM

Called 12360 but this is wrong number.
Also receiver did not receive any message from suzhou customs.
I tried everything you said but all number is wrong number and receiver could not receive my parcel...

Daisy 1/1/2021 5:40:43 AM

Hi Jack,

You need to let the receiver in China to call China customs number 12360.

Josephine Cook 1/7/2021 5:17:08 AM

My Parcel to Xi'an is in customs at Xi'an since 10th of December. The address is ib english language. Tracking number LK107237049AU . Please tell me why it is still in Customs. Thanks

Daisy 1/8/2021 6:27:21 AM

Hi Josephine Cook,

It should be waiting the receiver to declare now.

Josephine Cook 1/8/2021 10:13:45 PM

what does your comment from Daisy " Hi Josephine Cook , it should be waiting for the receiver to declare now " indicate ? Please kindly explain to me.
Thank you

Daisy 1/9/2021 4:06:41 AM

Hi Josephine Cook,

It should be waiting the receiver to declare to the customs now. The receiver should have got a notice from the customs about how to declare.

Josephine Cook 1/25/2021 1:07:26 AM

dear Daisy and others, the receiver in Zi'an has not yet been notified re LK107237049AU which I sent from Australia and it has been in Customs at Xi'an since 10th of December. The receivers Phone number is 13909292512. The gift is a child's toy. Please help. Thanking you

Daisy 1/25/2021 8:09:47 PM

Hi Josephine Cook,

You'd better let the receiver to call 11183 (Chinese language) to ask how to get it.

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