Held in Suzhou Customs since June 30

Asked by fivewillows | 8/12/2020 1:14:24 AM

My tracking request resulted in:
2020-06-30 14:10
CHINA, SUZHOU, Held in Customs -> Your item is being held in Customs at 2:10 pm on June 30, 2020 in SUZHOU, CHINA.
How can I contact Suzhou Customs to resolve or understand the delay?
Thank you.

Track Your Package

8 Answer(s)

Daisy 8/12/2020 1:27:03 AM

Hi fivewillows,

The receiver needs to contact Suzhou customs to ask how to get it as soon as possible.

Suzhou customs' contact number: 0512-68298589 (Chinese language)

Angela 8/12/2020 3:24:22 PM

The below parcel has been with your customs office since July, 31. How do we get this released and delivered

Daisy 8/13/2020 2:14:37 AM

Hi Angela,

It's released today by the customs.

Number: EJ258912474AU
Package status: In transit
Country: Australia -> China
2020-08-13 16:33, Suzhou City, leave suzhou International Processing Center, next stop "Suzhou Transit Center" (via transfer)
2020-08-13 14:36, Suzhou City, import customs release.
2020-07-31 10:43, Suzhou City, import customs remains to be verified.
2020-07-31 07:53, Suzhou, sent to the import customs.
2020-07-30 20:50, Suzhou City, arrived at the Mail Processing Center of the Central Bureau of Suzhou Post District, Jiangsu Province (via transfer)
2020-07-30 17:00, Shanghai, leaving shanghai international terminal, next stop (Suzhou City, Jiangsu Province, Post District Central Bureau Mail Processing Center) (via transfer)
2020-07-23 23:56, Sydney, departure from The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-07-23 23:10, Sydney, to the Offshore Export Swap Bureau.

Anna 8/21/2020 9:40:00 PM

I have a parcel held in Suzhou customs for several days. The number is EE003015110BD. I want the parcel to send back to the origin country. What should I do for that??

Daisy 8/22/2020 6:57:49 PM

Hi Anna,

You need to let the recipient in China contact Suzhou Customs to return it back.

Denise 10/23/2020 10:56:19 AM

I have this package RC719096375SG being held in the customs since 22nd October 2020 but I forgot to put the receiver’s phone number. What should I do?

Daisy 10/25/2020 10:58:17 PM

Hi Denise,

It's waiting for the receiver to pay for the tax now. The reiver has got the notice from the custom and needs to pay.

Number: RC719096375SG
Package status: In transit
Country: Singapore -> China
2020-10-22 14:40, Suzhou City, import customs retained for inspection.
2020-10-21 16:17, Suzhou City, taxable mail, pending payment by the recipient.
2020-10-21 15:34, Suzhou City, sent to the import customs.
2020-10-20 10:57, Suzhou City, leave Suzhou Transit Center, the next stop Suzhou International Processing Center (transit)
2020-10-20 07:58, Suzhou City, arrive at Suzhou Transit Center (transit)
2020-10-20 05:52, Shanghai, leave Shanghai International Terminal, next stop Suzhou Transit Center (transit)
2020-10-13 03:41, Singapore, Singapore has been exported directly.
2020-10-12 23:06, Singapore, Leaving The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-10-12 23:06, Singapore, leave the Singapore Processing Center.

Held in suzhou customs 12/21/2020 9:56:39 PM

I sent parcel to receiver and the parcel is still being held by suzhou customs since 3th Dec . It has been 19 days.
Parcel number is ET148907525AU
Also i called suzhou customs many times and they never receive my call.
Also i asked receiver to call suzhou customs and also they did not receive a call.
Please let me know what is going on

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.