China Post: 86 10 11185 EMS: 86 10 11183

© Copyright 2023

Parcel stuck in Suzhou customs, no help from EMS


Hello, my parcel is held at Suzhou customs and they sent me a letter to call the service, however no help from there and their WeChat service won’t accept the tracking number regardless I wrote down very same number they gave me in the letter. Total out of options. What can I do? EC158504645BE

Help please.

2 Answer(s)

Hi Henry,

You'd better let a Chinese friend to help you call 0512-67229660 to ask what to do to get it released.

Number: EC158504645BE
Package status: In transit
Country: Belgium -> China
2022-12-02 09:58 Suzhou City, Leave [Suzhou International Mail Processing Center], next stop【Suzhou International Customs Brokerage】 (via transfer)
2022-12-02 09:50 Suzhou City, to be submitted by the recipient to the customs, [Suzhou International Customs Broker], Tel: 0512-67229660
2022-12-02 09:35 Suzhou City, customs clearance
2022-12-01 10:55 Suzhou City, customs clearance
2022-11-30 22:24 Suzhou City, sent to import customs
2022-11-30 21:26 Suzhou City, Arrive at Suzhou International Mail Processing Center(via Transfer)
2022-11-29 21:36 Wuxi City, leave [Wuxi Package Workshop], the next stop [Suzhou General Service Workshop] (via transfer)
2022-11-29 20:06 Wuxi City, Arrive at [Wuxi Package Workshop] (via transfer)
2022-11-29 18:38 From Nanjing Center to Wuxi Distribution (temporary diversion processing)
2022-11-28 06:30 Guangzhou, leave [Guangzhou Aviation Center], the next stop [Jiangsu Postal Division Nanjing Post District Center Dongyangfang Mail Processing Center] (via transfer)
2022-11-27 16:31 Guangzhou, Arrive at [Guangzhou International Exchange Bureau] (via transfer)
2022-11-14 19:45 Brussels, Leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2022-11-14 18:47 Belgium, arrived at the Foreign Export Exchange Office
2022-11-14 18:47 Belgium, [Belgium] received
2022-12-02 03:06 Retained at customs : awaiting information from addressee
2022-12-01 04:30 Item has passed a checkpoint
2022-11-27 04:48 Item has passed a checkpoint
2022-11-14 19:45 Item has passed a checkpoint
2022-11-14 19:16 Arrival at facilities
2022-11-14 19:16 Departure from office of exchange
2022-11-14 19:16 Customs cleared : authorized
2022-11-14 19:09 Departure from office of exchange
2022-11-14 18:47 Arrival at facilities
2022-11-03 08:11 Confirmation of preparation of the shipment received
Thanks for your answer, that number has been tried all week, nobody answer/says line is busy 24/7. You can try too so you see, so no help from this either. My personal phone number is printed in the parcel and wondering why they won’t contact..

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!