China Post: 86 10 11185 EMS: 86 10 11183

© Copyright 2023

Lost of package


Dear Sir/Madam,
I am contacting you regarding a package (tracking number:AQ825803265CN).The tracking information showed that the package has been delivered in Los Angeles, but I did not receive it. Would you please provide the detailed information of the package such as weight of the package, exact delivery address and the type of items inside. I need these information to confirm with the seller that the correct package was shipped out.
Thank you very much for your help.

2 Answer(s)

Hi Biao Xiang,

Sorry, we could only see it was delivered in Los Angeles on July 26. If you don't receive it, you need to contact the seller to give you a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Hi Daisy,
Thank you for your reply. I have contacted the seller multiple times. However, the seller did not respond (I suspect this is a fraud). I then contacted the bank to dispute this charge. The bank said this item was delivered to Los Angeles. I will need the detailed information of this package to submit a rebuttal. Do you know if there is any way I can get the detailed information of this package?
Thank you very much!

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.