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My package was deemed lost and they told me to contact you guys in regards to it , the seller has ignored my requests about the lost package

Parcel tracking is LV382510584CN

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?
Why is my package stuck in transit for so long?

1 Answer(s)

user
Hi maya,

Sorry, we couldn't deal with the package as we are only a tracking platform. You need to contact the seller to refund you if it's lost. If the seller doesn't reply you, you need to try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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