Tracking number CP519246260CN - Inquiry About Undelivered Package and Customs Clearance
Dear,
I am writing to inquire about a package I purchased from AliExpress, which was shipped via China Post. Unfortunately, the package has not yet cleared customs, and I am uncertain about the necessary steps I need to take to receive it.

The seller has advised me to contact customs to retrieve the package. However, I do not have information regarding the current location of my package.

Could you kindly assist me in locating my package and advise me on the process for customs clearance? I would greatly appreciate your guidance and support in this matter.

Thank you for your time and assistance. I look forward to your response.

Best regards,
Thi Giang Huong Lam

Dear China Postal Tracking team,

I am contacting you regarding my package with tracking number LZ219439063CN. According to 17Track, the item has been stuck in customs clearance for several days.

I already contacted 472 (Colombian postal service), but they informed me they have not received the package yet. They also advised me to wait, but I am concerned because there have been no updates since August 14th.

Could you please confirm if the package is still under customs clearance? Is there any issue that requires my action, like a customs payment or additional tracking number?

If possible, could you assist me by checking the package status directly, or indicate a phone number or email where I can contact the responsible department?

Thank you very much for your support.

Best regards.

A package was sent to Pudong new area postal code 201203 but on the package lable and customs form the postal code was left out; and on May 30, 2017, the tracking shows as "Attempted Delivery Abroad" . The question is where does the package stop right after customs clearance was completed? Is there any phone number of the post office or processing ctr to call? So far the USPS in Alexandria, VA has sent a package inquiry asking to expedite the delivery to the corrected postal code and address. Up to now 6/12/17 the package hasn't moved to the next step yet.