Delivered to wrong address

Asked by Ezequiel221 | 6/2/2022 5:48:41 AM

My package says it was delivered to my house but it was never delivered to my address

You may get the answer from the following articles:

Wrong parcel address. How to change it?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/7/2022 1:46:03 AM Reply

Hi Ezequiel221,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact your local courier to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.

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