My order was delivered to a wrong address

Asked by Ayman Girgis | 7/13/2020 12:41:10 AM

Hi,
I placed this order from a seller via DHgate & it should have been delivered to my address 31 Archer Drive, Cheswick Green, Solihull, B90 4LG, UK, however it was delivered on 11th June via Royal Mail to a wrong address in UK, the seller has closed his store more than 2 weeks ago & I can not contact him by any means, I appreciate if you can help, at least I want to know if he has given you my address & accordingly it is the fault of Royal mail to deliver the parcel to a wrong address, or the seller gave you a wrong address & in that case, I can get refunded by DHgate.
Regards

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2 Answer(s)

Daisy 7/13/2020 1:52:18 AM

Hi Ayman Girgis,

In general, if it's delivered to the wrong address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check it for you as soon as possible. We couldn't check the address for the package. As the seller disappeared. You can only contact Royal Mail to confirm if they delivered to the right address.

Chris 7/30/2020 1:33:15 AM

I receive a text for my package #LY284714724CN and i can see it was send to the wrong address. Please correct this mistake.

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