Delivery not received
Asked by Maxime |
0
The tracking software says my package has been delivered on 19/09/25 at 15:31 however I haven't received any parcel
The reference is ACM209873656CY
Could you please give me details of the delivery or a proof of delivery?
The reference is ACM209873656CY
Could you please give me details of the delivery or a proof of delivery?
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4 Answer(s)
DIANA
Reply
0
The tracking software says my package has been delivered on 05/09/25 at 15:31 however I haven't received any parcel
The reference is ACM202539908CY
Could you please give me details of the delivery or a proof of delivery?
The reference is ACM202539908CY
Could you please give me details of the delivery or a proof of delivery?
maxime
Reply
0
Hi,
I have already contacted the seller and they told me everything was fine on their side and the problem is coming from you.
I have a camera outside my home recording every moves and nobody came to deliver my parcel on the date you are mentioning.
Therefore I want an update ASAP on where my package is, and when it will be delivered
I have already contacted the seller and they told me everything was fine on their side and the problem is coming from you.
I have a camera outside my home recording every moves and nobody came to deliver my parcel on the date you are mentioning.
Therefore I want an update ASAP on where my package is, and when it will be delivered
Daisy
Reply
0
Hi maxime,
It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). We are only a tracking platform. You need to require them provide you with the delivery proof and photo.
We could only provide you with the tracking information. It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it was delivered on September 19. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.
Tracking Number: ACM209873656CY
Package Status: Successfully Signed for (32 days)
Country: China -> UK
2025-09-19 15:31 Delivered Potters Bar EnglandEN6 2BE
2025-09-18 21:44 Out for Delivery Potters Bar EnglandEN6 2BE
2025-09-17 19:49 Arrive at the Mail Processing Center Potters Bar EnglandEN6 2BE
2025-09-15 18:04 Customs clearance completed
2025-09-14 14:43 The import customs keep it for inspection
2025-09-12 11:58 customs clearanceisin progress
2025-09-10 10:10 Arriveat Airport
2025-09-07 19:07 Departure【HK International Airport】
2025-09-04 18:58 China The airlines are shipping, transshipment overseas destinations [airline departure], international mail transportation is being transferred
2025-09-01 14:53 Airline accepts 【Hong Kong】
2025-08-30 18:43 China The goods are being cleared through customs【customs clearance】, mail international transportation is being forwarded
2025-08-27 12:13 Delivered to the carrier for transportation【Hong Kong】
2025-08-24 15:58 China leaves [Hong Kong Processing Center] has been exported and shipped, express delivery leaves the processing center
2025-08-21 17:40 Hong Kong Arrival [Hong Kong Processing Center], Express delivery Arrival Processing Center
2025-08-18 17:18 Shenzhen, cargo leaves operation center
2025-08-18 17:08 Shenzhen, arrive at the delivery point
2025-08-18 15:52 Electronic information on goods has been received