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I sent a parcel to China for a refund on 31st January 2023, with tracking number EJ304237235AU but it appears to be stuck somewhere. What has happened to it. This is the 2nd time I have posted it back for a refund, it was returned to me 3 months later as ‘Not Collected’. Please help.

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1 Answer(s)

user
Hi CAM,

It's waiting for the receiver in China to pay the tax to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.

Number: EJ304237235AU
Package status: In transit
Country: Australia -> China
2023-02-21 16:12 Shanghai, waiting for users to pay taxes
2023-02-20 18:25 Shanghai, leave [Shanghai International Exchange Bureau], next stop【Shanghai International Customs Broker】 (via transfer)
2023-02-20 18:25 Shanghai, Arrive at [Shanghai International Exchange Bureau] (via transfer)
2023-02-20 14:36 Shanghai, customs clearance
2023-02-19 10:15 Shanghai, sent to import customs
2023-02-03 02:32 Melbourne, [Melbourne] has been delivered to the carrier
2023-02-02 21:51 Melbourne, Leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2023-02-01 08:53 Adelaide, arrived at the Overseas Export Swap Bureau
2023-02-01 08:52 Australia, [Australia] received
2023-01-31 23:11 Arrive at the Overseas Export Exchange Office
2023-01-31 12:19 Australia, [Australia] received

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