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Stuck with “handed over to airline” for 3 weeks

Asked by Cici | 10/21/2020 7:26:48 AM

Hi,
I have 2 shipments that seller told me it’s international express by air. I checked China post website saying the package was “handed over to airline” for over 3 weeks.
It’s possible to have such long time for express mails? Can you help on the correct reason why it’s still in China?
EA529235465CN
EA529235301CN

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3 Answer(s)

Daisy 10/22/2020 6:46:42 PM

Hi Cici,

Due to the coronavirus, packages sent to EMS are not as fast as before. You need to wait for more days to get update showing they arrive in the US. If you couldn't receive them in two months, it's not normal. Then, you need to contact the seller to get a solution as soon as possible.

Zulkk 3/31/2021 8:36:59 AM

Hi daisy, can you check my item LY667043959CN still no update, last is hand over to airline, but untill now still no update, is the item lost?

Daisy 3/31/2021 9:59:16 PM

Hi Zulkk,

It usually takes about 30-60 days to have update showing it arrives in the USA after airline starts shipping. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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