What's wrong with you?? I notice that because of your fault, a lot of people don't get their packages! In addition, you provide false tracking information! You offer immediate help on the website, but you have to pay! Seriously??? We should pay for information about where our package is, which we have already paid for, but you wasted it somewhere and are teasing us with false tracking information?!?! In case we ask a question about a package that is not payable, you don't answer anyway!! You brag on the website about what a good company you are and how many employees you have, but you are far from good and I would say that the employees are incompetent!!! I'm still waiting for an answer about where our package with tracking number SNX00000268006 is!!! Because according to your false information, it arrived at our address on 10.1.2025 BUT IT ACTUALLY DIDN'T!!