has my item left china? help is much appreciated.

Asked by lisa | 4/26/2016 4:08:43 PM

I ordered and item over a month ago from a aliexpress seller with thousands of good reviews. This was one of the priciest things I have ever purchased on Ali. My tracking number isRI943030548CN. It appears that for the last 4 weeks it has been in the same spot. Does this mean it is on it's way to Canada? Or is it stuck in customs? Should I open a dispute? I have contacted the seller twice with no response. Please help! Thank you so much.

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2 Answer(s)

Ben Li 4/26/2016 7:46:16 PM

Hi lisa,

The last update is:
2016-03-31 14:30:02 Guangzhou Transit Station export customs cleared

In general, when the package left China, it couldn't be followed. So, you couldn't see further more information about it's trace. Don't worry, the average arrival days for a package from China to Canada is 30 days. I think you'll get it next week.

Patty 58 11/11/2019 3:15:46 AM

I have sent a parcel for Christmas to Nanjing values of £250 clothes . I have tracked parcel and it’s stating held in customs, incorrect paper work . Can someone tell me what does this mean . I sent it via parcel force world wide

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