Have an ems parcel from japan
Asked by Araya Lergwatechakul |
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Hi i have a parcel from japan and the courier told me to contact china post directly I dont speak chinese at all thank you for your understanding.
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1 Answer(s)
Daisy
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Hello Araya,
Thank you for reaching out. I understand your situation—it can be challenging when you're asked to contact China Post directly, especially if you don't speak Chinese. I'm happy to help you with the contact information and some tips to make the process easier.
Since your parcel is an EMS shipment from Japan, it would have been handed over to China Post for delivery once it arrived in China. EMS is a service provided by China Post in partnership with international postal services like Japan Post .
Here are the best ways to contact China Post EMS customer service:
Contact Options for China Post EMS
Method Contact Information Notes
Phone (within China) 11183 This is the dedicated EMS hotline. You can call from any phone in China .
Phone (international) +86 10 11185 Press "8" for English assistance. Note that English-speaking staff may not always be available immediately .
Alternate EMS number +86 591 3812 9145 This is another number specifically for EMS inquiries .
Email [email protected] Response times can be slow, but this is an option if you prefer written communication .
Online Tracking http://intmail.183.com.cn Official China Post international mail tracking website .
Tips Before You Call
To make your call as smooth as possible, I recommend having the following information ready:
Your full tracking number
The sender's name and address (from Japan)
Your name and address as the recipient
The date the parcel was sent
A brief description of the issue (e.g., "the courier told me to contact China Post directly")
Screenshots of your tracking results, if available
Alternative: WeChat Mini-Program
If you have WeChat (which many people in China use), you can search for the "EMS China Postal Express and Logistics" official account or mini-program. This allows you to track your parcel and potentially contact customer service without needing to call .