Have not received a package for 3 months

Asked by leila saravi | 2/23/2019 5:21:22 AM

Hi, I have not received the package I bought 3 months ago. Tracking system says it is still at post office 510321and no one is answering my Emails from the company I bought. My tracking number is LM332344178CN. I am asking for a refund.
Could you please help me with that?

1 Answer(s)

Daisy 2/24/2019 7:34:36 AM

Hi leila saravi,

The delivery of the package failed in early January and then it was returned back to China. It's already delivered successfully to the seller in China. You need to contact the seller to ask for the refund.

Tracking Information:

2019-02-17 10:10
Guangzhou, return to the proper vote.

2019-02-17 10:04
Guangzhou, Guangzhou Post Express Logistics company International Business Branch, arrange delivery, expected to be delivered by 13:00:00 (Delivery man name: Tan Lijie; tel: 18898827710)

2019-02-09 07:14
Guangzhou, arrive at China Post group Guangdong province Guangzhou postal District Central Bureau Jiang Gao Mail Processing center (via transfer)

2019-02-07 17:32
Beijing, leaving Beijing to send to Guangzhou (via turn)

2019-01-08 17:54
Netherlands, Customs release

2019-01-08 08:00
Netherlands, not properly invested

2019-01-07 17:56
Netherlands, Customs release

2019-01-05 08:45
Netherlands, not properly invested

2018-12-22 10:01
Netherlands, not properly invested

2018-12-22 09:54
Netherlands, not properly invested

2018-12-22 07:29
Netherlands, not properly invested

2018-12-22 04:22
Holland, arrive at the delivery office.

2018-12-21 19:40
Netherlands, Customs release

2018-12-21 18:37
Holland, arrive at the delivery office.

2018-12-21 14:22
Netherlands, not properly invested

2018-12-21 11:49
Holland, arrive at the delivery office.

2018-12-21 11:01
Holland, arrive at the delivery office.

2018-12-20 18:19
Netherlands, Customs release

2018-12-20 12:15
Holland, arrival processing center, from Guangzhou, China

2018-12-01 18:25
Guangzhou, Guangzhou Post Express Logistics company International Business Branch has received the receipt

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