Help me! Since 15. November 2019 without update

Asked by Saphir | 12/19/2019 11:53:15 AM

I ordered a card game for Children on 8. November 2019. On 15. November 2019 I got the tracking number LL840340432CN. According to this number the article was not shipped. I asked the seller and he told me, that the article is whole time at customs. Is this possible?

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1 Answer(s)

Daisy 12/19/2019 5:51:56 PM

Hi Saphir,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.

You'd better contact the seller to confirm for the reason. If he could track it, let him provide the tracking information to you.

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