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How can I get my package?

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Hello! I am waiting for the package from Russia. The site says that the package is in Qingdao City, going through customs clearance. Also it says that I need to provide some documents to China Customs. What are these documents? And how can I provide them?

1 Answer(s)

Hi Olesia,

You'd better contact the receiver in China to ask if he has received the notice from the customs. The notice shows what documents are needed. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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