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I bought an item on eBay. I had to return it to China because it wasn't as described. The invoice is missing. Who should I send it to and how? Thank you.
My tracking number is EW164941976FR

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1 Answer(s)

user
Hi HUGUENIN,

It's waiting for the receiver to pay tax now. The receiver should have got the notice from the customs. He can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click '缴纳税款' to finish payment.

Number: EW164941976FR
Package status: Alert
Country: France -> China
Destination:
2025-10-15 15:48 Shenzhen 51810349, waiting for users to pay taxes
2025-10-02 16:03 Shenzhen 51810349, in transit, has been shipped out of the warehouse
2025-10-01 14:52 Shenzhen 51810349, returned
2025-09-03 14:15 Shenzhen 51810349, waiting for users to pay taxes
2025-09-03 10:59 Shenzhen 51805300, the email left [Shenzhen International Exchange Bureau, Guangdong Province] and is being sent to the next stop.
2025-09-01 09:32 Shenzhen 51805300, the mail arrived at [Shenzhen International Exchange Bureau, Guangdong Province]
2025-09-01 04:18 Guangzhou 51040034, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2025-09-01 04:18 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2025-08-31 13:10 Guangzhou City 51040034, retained by the Import and Exchange Bureau
2025-08-29 07:35 Sent to carrier
2025-08-27 17:16 Arrive at the Overseas Export and Exchange Bureau
2025-08-26 10:18 【FR】Received
Origin:
2025-09-03 14:15 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2025-09-01 11:57 CN, Import/export formalities are in progress on your package.
2025-08-31 13:10 CN, Your package continues its journey to its destination territory.
2025-08-27 17:16 EN, Your package is in transit on our logistics platforms.
2025-08-26 20:41 EN, Your package is in transit on our logistics platforms.
2025-08-26 10:18 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.
2025-08-26 10:18 EN, Your package has been dropped off at a postal point.

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