We ordered several of your IR Thermometer XS-IFT002B from Hunter Paper in Clarksdale, MS 38614 and would like to know where to send the warranty cards for the products.

Hello, 

I’ve recently sent a parcel back to china (via china post) to take up the warranty on the item but the item is stuck at customs. On the tacking website it is telling me that I need to submit a customs declaration form or go through the return procedures. There is no information on where I need to submit the form or where you go for the return procedure. Would you be able to help with this? I have tried calling China post with numbers provided on previous posts but it says the number is no longer in service, I have also tried various emails.
Tracking number: RF427324350GB
Thanks 
Nathan 

Hello,
Please advise if this message gets thru to you. Message on website when you submit a questions says - Submit Successful.
- Submit Failed.

So rather confusing. Not sure which message is intact correct.
Many thanks

Kate