How to get parcel through customs
Asked by Liz Locke |
0
My parcel LO399917831GB is being held by china import customs due to invoice missing. What information do you need from me to get the parcel moving on to its final destination?
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4 Answer(s)
Liz Locke
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LO399917831GB is waiting for the receiver to pay tax now.
I have sent this parcel to return items to the retailer for a refund. Who is the receiver? Me sending the return or the retailer receiving the return? Thanks
I have sent this parcel to return items to the retailer for a refund. Who is the receiver? Me sending the return or the retailer receiving the return? Thanks
Liz Locke
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0
LO399917831GB Have you requested payment from the retailer? They have told me…
“Customs clearance is handled directly between the carrier and customs authorities, and any tax or release request must be resolved through the carrier handling the shipment. We do not have the authority to intervene in customs processing before the parcel is delivered to us.”
“Customs clearance is handled directly between the carrier and customs authorities, and any tax or release request must be resolved through the carrier handling the shipment. We do not have the authority to intervene in customs processing before the parcel is delivered to us.”

It's waiting for the receiver to pay for the tax now. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click '缴纳税款' to finish payment.