Hi NOHELYS,

According to the tracking information, ZP12369231601 was delivered on May 15. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZP12369231601
Package Status: Successfully Signed for (8 days)
Country: China -> USA
China Post:
2026-05-15 09:48 MIAMI, FL 33166, has been submitted [US MIAMI, FL 33166]
2026-05-15 08:02 MIAMI, FL 33166, outbound delivery【US MIAMI, FL 33166】
2026-05-15 07:51 MIAMI, FL 33152, mail arrives at delivery point [US MIAMI, FL 33152]
2026-05-14 23:10 MIAMI FL DISTRIBUTION CENTER, mail arrives at the processing center [US MIAMI FL DISTRIBUTIO]
2026-05-14 22:44 OPA LOCKA FL DISTRIBUTION CENTER, the mail leaves the processing center [US OPA LOCKA FL DISTRIB]
2026-05-14 14:37 OPA LOCKA FL DISTRIBUTION CENTER, mail arrival processing center [US OPA LOCKA FL DISTRIB]
2026-05-13 22:49 GREENSBORO NC DISTRIBUTION CENTER, mail leaves the processing center [US GREENSBORO NC DISTRI]
2026-05-13 14:41 GREENSBORO NC DISTRIBUTION CENTER, mail arrival processing center [US GREENSBORO NC DISTRI]
2026-05-13 09:40 Already submitted【US】
2026-05-12 06:05 NEWARK NJ DISTRIBUTION CENTER, mail arrives at the processing center [US NEWARK NJ DISTRIBUTI]
2026-05-12 05:22 NEW YORK NY DISTRIBUTION CENTER, mail leaves the processing center [US NEW YORK NY DISTRIBU]
2026-05-11 23:23 NEW YORK NY DISTRIBUTION CENTER, mail arrives at the processing center [US NEW YORK NY DISTRIBU]
2026-05-08 12:55 US, customs clearance in destination country completed [US]
2026-05-08 02:43 US, arrival
2026-05-07 11:43 HKG, departure
2026-05-07 01:49 HKG, export customs clearance completed [HKG]
2026-05-06 20:43 Bengbu, main line transfer
2026-05-06 10:41 BB, the mail leaves the processing center [BB]
2026-05-06 10:41 BB, the mail arrives at the processing center [BB]
2026-05-05 15:37 Bengbu City 23300029, China Post has received the mail